Privacy Policy

Effective Date: March 15, 2026

Welcome to Lazaro Casino. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, account preferences, and transaction history.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and other diagnostic data.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To process your transactions and manage your account.
To communicate with you, including responding to inquiries and providing customer support.
To send you marketing communications if you have consented to receive them.
To improve our website, services, and user experience.
To detect, prevent, and address technical issues and fraudulent activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights and freedoms.

4. Sharing Your Information

We may share your personal data with the following parties:

Service Providers: Third-party companies that provide services on our behalf, such as payment processors, identity verification services, and IT support.
Regulatory Authorities: When required by law or regulation, including gambling regulators and law enforcement agencies.
Affiliates and Partners: For marketing and promotional purposes, only with your consent.
Other Users: In limited cases, such as displaying your username in leaderboards or chat features.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Data Transfers

Your data may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lazaro Casino
Data Protection Officer
123 Casino Street,
London, UK, WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.