Responsible Gambling
At Lazaro Casino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a responsible manner.
Our Commitment
Lazaro Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and promoting responsible gambling practices among our customers.
Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. It's important to recognize the warning signs:
- Spending more money on gambling than you can afford
- Gambling for longer periods than intended
- Chasing losses with bigger bets
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious, depressed, or guilty about gambling
- Lying about gambling activities
Responsible Gambling Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on the amount you can lose over a specific period to help manage your gambling budget.
Session Time Limits
Control how long you spend gambling by setting time limits for your gaming sessions.
Reality Check
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.
Setting Your Limits
To access these tools, log into your account and visit the "Responsible Gambling" section in your account settings. You can also contact our customer support team at [email protected] or call us at +44 20 3808 9234 (available 24/7).
Underage Gambling Prevention
Lazaro Casino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts to prevent access by anyone under 18 years of age. If you suspect underage gambling, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free from all UK phones)
Live chat available 24/7
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
Independent charity providing information, advice, and support for anyone affected by gambling problems.
Website: www.begambleaware.org
Helpline: 0808 8020 133
GAMSTOP
Free service that allows you to put restrictions in place to help control your online gambling.
Website: www.gamstop.co.uk
Financial Support
If gambling has affected your finances, these organizations can help:
- StepChange Debt Charity: www.stepchange.org or 0800 138 1111
- Citizens Advice: www.citizensadvice.org.uk or 03444 111 444
- National Debtline: www.nationaldebtline.org or 0808 808 4000
Third-Party Software
Consider installing gambling blocking software on your devices:
- Gamban: www.gamban.com
- BetBlocker: www.betblocker.org
- Net Nanny: www.netnanny.com
Our Staff Training
All Lazaro Casino staff receive comprehensive training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems. Our customer support team is available 24/7 to provide assistance and information about responsible gambling tools and resources.
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. Our last policy review was conducted in February 2026.
Contact Us
If you have any questions about responsible gambling or need assistance with setting limits on your account, please don't hesitate to contact us:
- Email: [email protected]
- Phone: +44 20 3808 9234 (24/7 support)
- Live Chat: Available through your account dashboard
Remember: Gambling should be fun. When the fun stops, stop.
This page was last updated on March 15, 2026. Lazaro Casino is operated by Lazaro Gaming Ltd, registered in England and Wales (Company Number: 12345678). Registered address: 123 Gaming Street, London, EC1A 1BB, United Kingdom.
